In-Company Courses
Eficacitate în relaționare cu CLIENȚII
Peter Drucker, known as the "father of modern management," said: "The customer is not just a part of your business, they are your business." To support you in creating a mutually beneficial and long-lasting relationship with your clients, we help develop skills in understanding client needs, addressing issues efficiently, and supporting the implementation of negotiation strategies that promote loyalty and generate long-term value.
Training topics
Productive Agreements through Negotiation
Recommended for all employees, regardless of their hierarchical level within the organization.
The course will cover topics related to:
- What are the key stages of an effective negotiation?
- How do you prepare for a negotiation, anticipating difficulties and strategies for adapting?
- How do you handle objections and manage critical situations during the negotiation?
- How do you adapt your behavior to the preferences of the negotiation partner?
- How do you create favorable situations and use strategies tailored to the context of the negotiation?
- How do you identify and address hidden agendas and expectations of partners?
- How do you gain the trust of partners and turn aggressiveness into supportive points?
- How do you handle passivity and issues related to unclear agreements, and what personal action plan do you set?
Client Focus
Recommended for all employees, regardless of their hierarchical level within the organization.
The course will cover topics related to:
- How does each employee contribute to the services offered to internal and external clients, and what does a client-focused attitude mean?
- How can you adopt a proactive attitude in client relationships and what techniques can you use to solve their problems?
- How can you adapt your communication style to match the preferences of clients and build trusting relationships?
- How to add value in client interactions and meet their expectations?
- What are the ways to manage client relationships based on their requirements and maintain professionalism in difficult situations?
- How to manage negative emotions and turn unsatisfied requests into responses that align with client expectations?
- How can you build a personal action plan to improve your relationships with clients and increase their satisfaction?
English 
Romanian 
